Municipal Customer Complaint Process
Alternate formats of this form are available upon request.
Customer satisfaction is a priority for Loyalist Township. The Township is committed to satisfying customer expectations in all areas of service. Receiving feedback on services helps improve processes and can identify areas for improvement. Offering customers opportunities to escalate concerns reinforces commitments to excellent service delivery.
What's a complaint?
It's a means of expression of dissatisfaction related to Loyalist Township programs, services, facilities, Township employee or operational procedures where it is believed that the Township has not provided a service experience to the customer's satisfaction at the point of delivery and a response or resolution is explicitly or implicitly expected.
Types of Complaints
Loyalist Township's Customer Complaint Policy applies to all complaints received by staff from members of the public regarding all administrative actions and functions of Loyalist Township.
Privacy
All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act. Please review the Customer Complaint Policy prior to completion of the Customer Complaint Form. If you wish to speak with the Township Clerk prior, or following the completion of this form, please contact clerk@loyalist.ca
Contact
If you wish to speak with the Municipal Clerk prior, or following the completion of this form, please contact clerk@loyalist.ca
Ombudsman
If your concern is not resolved by the Township, you may contact the Ombudsman’s Office:
Office of the Ombudsman of Ontario, 483 Bay Street, 10th floor, South Tower, Toronto, ON M5G 2C9 Toll-free (Ontario only): 1-800-263-1830 Outside Ontario: 416-586-3300 Fax: 416-586-3485 Toll-free Fax: 1-866-863-2560 Email: info@ombudsman.on.ca
